All products ship from our headquarters in Philadelphia, PA. We do not ship on weekends, so if you place an order on Friday it will go out first thing the following Monday morning. Orders shipped within the USA typically arrive within 3-7 business days after the package has left our facility. Orders shipped outside of the USA typically arrive within 3-8 business days after the package has left our facility. Be sure to check your email for updates on your order.
Many of our items are handmade in countries around the world. For this reason, some items may take longer to produce and ship to you if they are not currently in stock.
If you have questions about your order or shipment, please email firstname.lastname@example.org.
Our return policy lasts 15 days. If 15 days have gone by since your purchase, we can no longer offer you a refund, but we can offer you an exchange or store credit up to 30 days after the purchase date.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
To request a return, please email email@example.com with your order number and reason for return.
Once your return is received and inspected, we will send you an email to notify you that we have received and approved your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, less the return shipping fees. Please allow 2-3 business days for your return to be processed at our headquarters and then 5-10 business days for your bank to post the refund to your account.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
All sale items are final sale.
We offer exchanges of unworn items up to 30 days after the purchase date. To request an exchange, please email firstname.lastname@example.org with your order number and exchange details.